Responsibilities

Responsible for providing support services through phone and in person to Citation Oil & Gas Corp. computing equipment users for hardware and software problems.

• Solve advanced computer and hardware problems and identify root cause
• Preparation and deployment of new hardware including computers, tablets, phone equipment
• Installation and configuration of approved software applications
• Assist users with company issued mobile devices
• Mentor other Help Desk Clerk staff
• Prepare Purchase Orders for the purchase of equipment and supplies for approval by Manager, Infrastructue Services
• Use Active Directory to create, modify, and delete computer and user accounts
• Creation of software deployment packages and automate their deployment
• Work with Vendors representatives to assist with hardware/software issues
• Troubleshoot basic Citrix Virtual App related issues
• Use company’s ticketing system to track user problems and solutions
• Maintain accurate inventory records of all computer equipment.
• Provide progress report updates to Lead Help Desk Analyst in preparation of Status Reports
• Develop and maintain procedural documentation
• Keep abreast of new technologies and maintain skills levels through training

Qualifications

• MCSA, CompTIA A+, or other job related certifications preferred
• Ability to solve more complex computer and peripheral related issues
• Ability to identify and solve basic LAN/WAN issues
• Team Player
• Customer service skills
• Time management skills
• Ability to work under pressure
• Detail Oriented.

At least 2 years of college is preferred.

3+ years Desktop support experience in a corporate environment